Privacy Policy
Updated: September 6, 2025
At Retaining Walls Christchurch, your privacy, trust, and security are at the core of our operations. This Privacy Policy details how we collect, use, safeguard, and disclose your personal information when you use our website at https://retainingwallschristchurch.nz, request a consultation, or engage our professional retaining wall services.
By sharing your information or interacting with our services, you consent to the practices outlined here. We are committed to ensuring full compliance with the New Zealand Privacy Act 2020 while maintaining transparency and integrity.
1. Why We Collect Information
Many property owners ask, “Why does Retaining Walls Christchurch need my details?” The purpose is clear: to deliver accurate, efficient, and professional retaining wall solutions.
Your information helps us to:
- Prepare accurate quotes and service proposals.
- Confirm site access for property inspections.
- Share updates, engineering insights, or safety notices.
- Coordinate with suppliers and subcontractors when necessary.
- Tailor our recommendations to your project needs.
Every detail collected ensures smooth communication and high-quality project outcomes.
2. Information We Collect
When you deal with Retaining Walls Christchurch, we may gather both personal and non-personal data.
Personal Information
This may include:
- Full name and contact details (email, phone number, address).
- Property location and project site notes.
- Wall specifications such as height, design preferences, and intended purpose (e.g., erosion control, landscaping, structural support).
- Budget estimates discussed during consultation.
Technical and Usage Data
Our website automatically collects:
- IP addresses and general geographic location.
- Device and browser type.
- Pages visited, duration, and navigation paths.
- Search terms that led you to Retaining Walls Christchurch online.
This helps us improve site functionality and understand visitor behavior.
3. Use of Cookies
Cookies allow Retaining Walls Christchurch to provide a seamless browsing experience.
Types of cookies we use:
- Essential Cookies – Enable secure form submissions.
- Performance Cookies – Track website interaction for troubleshooting.
- Functional Cookies – Save visitor preferences for future use.
- Marketing Cookies – With consent, deliver promotions or updates.
You can disable cookies in your browser settings, but certain features may not work properly.
4. How We Use Your Information
The information we collect is used to:
- Respond promptly to inquiries.
- Schedule on-site inspections and soil evaluations.
- Create detailed and accurate quotations.
- Provide updates on project progress.
- Share advice on wall maintenance and landscaping care.
- Meet legal and compliance obligations under New Zealand law.
Retaining Walls Christchurch guarantees that your information will never be sold or traded.
5. Information Sharing
We respect your confidentiality. Personal details may only be shared under limited, specific conditions.
Service Providers
Trusted partners may access your information to assist with:
- Hosting and maintaining secure servers.
- Cloud-based communication and data storage.
- Analytics services (e.g., Google Analytics).
- Subcontractors required for your project.
Legal Requirements
We may disclose your information to:
- Comply with lawful requests or regulations.
- Protect the rights, property, and safety of Retaining Walls Christchurch, clients, or third parties.
6. Your Privacy Rights
Under New Zealand’s Privacy Act 2020, you have the right to:
- Access – Request a copy of your data.
- Correction – Update or amend inaccuracies.
- Deletion – Ask us to delete your data unless retention is legally required.
- Restriction/Objection – Limit certain uses, including marketing communications.
Requests can be submitted via our Contact Page.
7. Data Security
Retaining Walls Christchurch uses multiple layers of security to protect your data:
- SSL encryption on all site forms.
- Secure servers with limited staff access.
- Firewalls and malware protection.
- Internal protocols to restrict data handling.
Although no system is entirely risk-free, we strive for the highest reasonable level of security.
8. Data Retention
We retain personal data only as long as needed. Examples include:
- Client project records retained for seven years for tax compliance.
- Quotes and contracts kept for reference during warranty periods.
Once information is no longer required, Retaining Walls Christchurch securely deletes or anonymizes it.
9. International Data Transfers
Some third-party hosting providers may store or process data outside New Zealand. In such cases, Retaining Walls Christchurch ensures that appropriate safeguards are in place to protect your information.
10. Policy for Minors
Our services are intended for adults managing property projects. Retaining Walls Christchurch does not knowingly collect personal data from children under 16. If such data is discovered, it will be deleted immediately.
11. Marketing Communications
If you choose to subscribe, we may send:
- Updates on new retaining wall techniques.
- Seasonal property care advice.
- Promotions for maintenance or repair services.
You may unsubscribe at any time using the link provided in our communications.
12. Policy Updates
Retaining Walls Christchurch may revise this Privacy Policy periodically to reflect regulatory changes, technological improvements, or service updates. Updates will always be posted here with a new “Last Updated” date.
13. Governing Law
This Privacy Policy is governed by the laws of New Zealand. Any disputes will be subject to New Zealand court jurisdiction.
FAQs – Privacy and Retaining Wall Services
We need your information to provide accurate quotes, confirm site visits, and design walls suited to your property. Details like your address and project requirements help us recommend the right solutions.
Only when necessary. for example, with subcontractors, suppliers, or engineers directly involved in your project. All third parties are required to keep your information secure and use it only for your job.
Your data is protected with SSL encryption, secure servers, and limited staff access. We also use firewalls and malware scans to reduce risks of unauthorized access.
Yes. You can request deletion at any time, except for records we must legally keep, such as contracts, invoices, and compliance documents. Once no longer needed, your data is securely removed.
Yes. Cookies help us improve site performance, remember your preferences, and show relevant updates. You may disable them in your browser, but some features may not work correctly.
We will secure our systems immediately, notify affected clients, and explain what steps to take. We also update our protections to prevent future incidents.
Most records are stored for about seven years to meet tax and construction requirements. Essential compliance or warranty documents may be kept longer.
Contact Us
For questions or requests about this Privacy Policy or how your data is handled, please contact us through our Contact Page at: https://retainingwallschristchurch.nz/contact-us/
At Retaining Walls Christchurch, your trust matters as much as the strength of the walls we build. Just as we ensure durability and reliability in every project, we are equally committed to protecting your personal information with integrity and care.
