Terms and Conditions
Welcome to Retaining Walls Christchurch. These Terms and Conditions outline the rules, obligations, and standards that govern the use of our website at https://retainingwallschristchurch.nz and all interactions with our retaining wall services. By accessing this website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of this site immediately.
1. Terminology
For clarity in this document:
- “User,” “You,” and “Your” refer to the individual, client, or entity accessing the website.
- “We,” “Our,” and “Us” refer to the operators of this website.
- “Parties” means both the user and our team collectively.
These terms apply to all visitors, potential clients, and confirmed customers interacting with Retaining Walls Christchurch.
2. Purpose of the Website
The website exists to provide information and services related to:
- Residential retaining wall construction
- Commercial retaining wall solutions
- Timber, concrete, and engineered retaining wall systems
- Site preparation, excavation, and drainage solutions
- Project planning, consultation, and compliance guidance
The purpose of the website is to:
- Offer accurate, updated, and professional insights into retaining wall construction.
- Provide tools for inquiries, project quotes, and consultations.
- Help clients make informed decisions about retaining wall solutions.
While every effort is made to provide reliable information, Retaining Walls Christchurch does not guarantee complete accuracy at all times and advises users to request professional consultation for project-specific advice.
3. Acceptable Use Policy
By using this site, you agree not to engage in prohibited practices such as:
- Attempting unauthorized access to secured areas.
- Uploading malicious code, viruses, or harmful software.
- Interfering with website performance or service availability.
- Collecting data without written consent.
- Using the website for fraudulent, unlawful, or misleading activities.
Retaining Walls Christchurch reserves the right to restrict access, suspend accounts, or take legal action in cases of misuse.
4. Cookies and Tracking
Our website uses cookies to enhance user experience. These help us:
- Recognize returning visitors for personalized content.
- Analyze traffic patterns and site performance.
- Improve page loading speed and efficiency.
By using our site, you consent to cookies as outlined in our Privacy Policy. You may disable cookies via your browser settings, though certain features may not function properly.
5. Intellectual Property Rights
All content on this website including text, images, graphics, videos, and design elements which is the property of Retaining Walls Christchurch, unless otherwise credited.
You may:
- View and use content for personal, non-commercial purposes.
- Share links to our content with attribution.
You may not:
- Copy or redistribute content for commercial gain.
- Modify content without authorization.
- Use our logos, designs, or materials without prior written approval.
Violations of intellectual property rights may result in legal action under New Zealand law.
6. User-Generated Content
Users may submit inquiries, testimonials, or reviews via our website. By submitting, you grant Retaining Walls Christchurch the right to use such content for promotional purposes. You confirm that submissions are accurate, non-defamatory, and free from infringement.
We may remove or edit user submissions that breach these terms.
7. Links to Our Website
You may link to our website provided that:
- The link is not misleading or defamatory.
- It does not imply endorsement without written approval.
- It is used in lawful, appropriate contexts.
Permission may be revoked at our discretion.
8. Third-Party Links
Our site may contain links to third-party websites. Retaining Walls Christchurch is not responsible for the accuracy, safety, or practices of external websites accessed through such links.
9. Limitation of Liability
While we aim to deliver accurate information and reliable services, Retaining Walls Christchurch is not liable for:
- Technical issues, downtime, or errors.
- Losses arising from reliance on site content.
- Direct, indirect, or consequential damages caused by misuse of services or the website.
These limitations apply as far as permitted under New Zealand law.
10. Disclaimer
Content is provided “as is” without warranties of any kind, including implied warranties of merchantability or fitness for a specific purpose. Nothing excludes liability for fraud, negligence, or injury caused by misconduct.
11. Service Commitment
Retaining Walls Christchurch delivers services with a focus on:
- Compliance with New Zealand building codes and safety standards.
- Use of durable, sustainable materials.
- Transparent pricing and customer service.
- Tailored retaining wall solutions for homeowners, businesses, and developers.
Whether you need a small garden wall or a large-scale engineered structure, our focus remains on quality, reliability, and long-term value.
12. Warranties and Guarantees
All services are backed by workmanship guarantees in accordance with consumer protection laws. Guarantees exclude:
- Normal wear and tear.
- Damage from neglect, misuse, or poor maintenance.
- External events such as natural disasters.
Clients should follow care guidelines to maximize longevity.
13. Pricing and Payments
Service pricing and payment conditions are outlined in individual quotes or contracts. Key terms include:
- Quotes valid for a standard period (typically 30 days).
- Deposit requirements before project commencement.
- Final payments due as agreed in writing.
Failure to meet payment obligations may result in suspension of services or legal recovery.
14. Booking and Cancellations
Clients are encouraged to book in advance to secure project dates.
- Cancellations within 48 hours may incur fees.
- Rescheduling due to weather, site issues, or emergencies will be handled fairly.
15. Health and Safety
Retaining Walls Christchurch complies with New Zealand health and safety regulations. We maintain safe working environments, use appropriate equipment, and expect clients to ensure hazard-free sites.
16. Indemnification
By using this website, you agree to indemnify Retaining Walls Christchurch against claims, damages, or expenses resulting from misuse, breach of terms, or violation of third-party rights.
17. Force Majeure
We are not responsible for delays caused by events outside our control, including natural disasters, strikes, or government restrictions.
18. Changes to Terms
Retaining Walls Christchurch may update these Terms and Conditions without prior notice. Updates take effect immediately upon posting. Continued use of the site signifies acceptance.
19. Governing Law
These Terms are governed by the laws of New Zealand. Disputes shall fall under the exclusive jurisdiction of New Zealand courts.
20. FAQs – Terms and Services
We specialize in timber, concrete, and engineered retaining walls for residential and commercial projects.
Yes, site visits allow us to assess conditions, soil stability, and drainage needs before construction.
Yes, we adhere to New Zealand building regulations and supply necessary permits or consents.
Absolutely. Retaining Walls Christchurch tailors each project to your requirements.
Workmanship is guaranteed, with terms dependent on project type and conditions.
21. Contact Us
For questions regarding these Terms and Conditions or to inquire about retaining wall services, please visit our contact page at: https://retainingwallschristchurch.nz/contact-us
Our team at Retaining Walls Christchurch is committed to providing clear guidance, professional advice, and long-lasting solutions for your next project.
